My Previous Roles & Experiences

Lead Solution Manager 

  • Creation of solution design & costing for multiple technologies (cloud, network) 
  • Ensuring the availability of internal and external resources necessary for performance
  • Preparation of presentations, conferences, reference visits and client briefings
  • Agile project management activities
  • Coordination between different work streams
  • Risk management 

Operations Manager

  • Ensuring monthly/weekly performance reporting (SLA, incident, change, penalty report…etc)
  • Responsibility for the completeness and quailty of the data in the asset and configuration management of the service chains
  • Regular quality audit
  • Managing provider relationship and performance review
  • Single point of contact (SPOC) for production towards other service delivery units
  • Incident, change, problem management
  • Service improvement plans/program
  • Managing daily operation for one of the top customers
  • Managing of customer’s global change projects
  • Managing customer transition and exit projects

Senior Installation Coordinator

  • Access ordering of different telecommunication products (LAN SAN, Private Line, Managed Home Office, VOIP, MPLS)
  • Daily contact with customers regarding the site details, order status
  • Cooperation and coordination with several teams 
  • Daily contact with  suppliers (handling official quotes, confirmations, emails, negotiations
  • Single Point of Contact for internal or external first and second level escalations
  • Coordination of cost reduction projects regarding the unused resources
  • Access ordering system improvement project (coordinate test orders, collecting requirements, weekly calls about the status, negotiations)
  • Support of the new product introduction project
  • Coordination of migration/upgrade projects for main German customers
  • Operational continuous improvement lead based on LEAN
  • Training for new colleagues
  • Support the transition of the work from Germany to Hungary
  • Manage the daily work of the team (10 people)
  • Team coordination in absence of the team manager
  • Performance review, reports regarding KPI-s, order status